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NURA Medical Inc. – Terms of Service

v2.0
Effective Date: September 25, 2025

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE NUREX SOFTWARE. BY SIGNING THIS AGREEMENT OR CLICKING "I AGREE" OR ACCESSING OR USING OUR WEB OR MOBILE APPLICATIONS, YOU AGREE TO BE BOUND BY THESE TERMS. You also agree to the collection, use, and disclosure of personal information as described in our Privacy Policy, which you must read and accept separately.

This privacy policy details what information we may collect when you browse our website or interact with us, and how it is used by NURA Medical.

 

1. Introduction

These Terms of Service ("Terms") govern your access to and use of NurEx, the clinical medication support software provided by NURA Medical Inc. ("NURA," "we," "us," or "our"). These Terms form a legally binding agreement between you and NURA.

2. Definitions

  • "Software" refers to the NurEx web and mobile applications.
  • "User" refers to licensed medical professionals (e.g., nurses, doctors) authorized to use the software.
  • "Institution" refers to any healthcare facility with a signed enterprise agreement with NURA.
  • “Patient” refers to individuals under the care of the user as a licensed medical professional.
  • "Free Version" refers to a no-cost version of the Software made available for individual use, which may include limited features, support, or availability. NURA reserves the right to modify or discontinue the Free Version at any time, with advance notice.
  • "Paid Version" refers to the full-featured version of the Software made available through institutional licensing. Access to the Paid Version is subject to both the Service Agreement between NURA and the Institution, and these Terms of Service, which govern end-user conduct.

3. Eligibility and Scope

You must be a licensed healthcare professional to use the software. The software is intended for use exclusively in Canada and the United States. Access from other jurisdictions is not authorized and is at your own risk.

4. License Grant

Subject to compliance with these Terms, NURA grants you a non-exclusive, non-transferable, revocable license to use the Software for clinical support purposes within your professional scope of practice.

5. Acceptable Use

You agree not to:
  • Use the Software outside your professional scope of practice;
  • Rely on the Software for life-critical decisions;
  • Reverse-engineer, decompile, or reproduce any part of the Software;
  • Use the Software in violation of any applicable law or regulation.
  • Use the Sofware to store sensitive information for patients not under your direct care.

6. Payment Terms (For Paid Version)

Access to the Paid Version is governed by a separate Service Agreement between NURA and the Institution, which outlines licensing terms, seat counts, pricing, and termination rights. These Terms of Service apply to all end users accessing the Paid Version under that agreement. NURA reserves the right to convert the Free Version to a paid offering in the future, with reasonable advance notice provided to affected users.

7. Clinical Use Disclaimer

NURA Medical’s Software is intended to support, not replace, clinical judgment. We make no representation or warranty that the Software will prevent all medication errors or adverse events. Final responsibility for dosing decisions lies solely with the clinician. NurEx is not a Health Canada-approved medical device and should not be used as a clinical decision-making tool.

8. Limitation of Use

The Software is provided "as-is" for informational support only. It should not be used as the sole basis for diagnosing, treating, or preventing any medical condition. Misuse, input errors, or reliance on incomplete data may result in harm for which NURA disclaims liability.

9. Limitation of Liability

To the fullest extent permitted by Quebec law:
  • NURA’s total liability shall not exceed the total fees paid by the Institution in the 12 months preceding the incident.
  • NURA shall not be liable for indirect, incidental, special, or consequential damages.
  • These limitations do not apply to damages caused by gross negligence or intentional misconduct.

10. Privacy and Data Protection

NURA collects and processes personal data (e.g., name, email) belonging to the Users of the Software, as well as sensitive data (e.g. weight, height, date of birth) belonging to Patients under the care of the Users. Use of the Software and the collection of this data is governed by our separate Privacy Policy, which complies with Quebec's Law 25 and other applicable laws. All data is encrypted and stored securely in Canada or the United States. NURA ensures that personal data hosted outside Quebec is protected by contractual safeguards equivalent to Quebec standards. All third-party subprocessors are subject to written data processing agreements in accordance with Law 25. Personal data is retained only as long as required to provide the service and is securely deleted thereafter, in compliance with Law 25. Clients may request additional Data Processing Agreements for breach notification and compliance. You must read and accept our Privacy Policy separately.

11. Intellectual Property

All rights, title, and interest in the Software and all associated intellectual property are owned by NURA Medical Inc. No rights are granted except as expressly stated herein.

12. Termination

NURA may suspend or terminate your access for breach of these Terms or inappropriate use of the Software. Institutions may terminate per their separate agreement. All accrued obligations survive termination.

13. Modifications to Terms

We may update these Terms from time to time. You will be required to review and accept material updates before continuing to use the Software. Continued use after changes are posted indicates acceptance. Material changes will be communicated with reasonable notice.

14. Geographic Scope of Use

The NurEx software is intended for use exclusively within Canada and the United States. Users outside these jurisdictions are not authorized to access or use the software. NURA Medical makes no representation that the services are appropriate or available for use in other jurisdictions, and accessing the software from territories where its content or use is illegal is strictly prohibited.

15. Force Majeure

NURA shall not be held liable for failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, government actions, natural disasters, internet outages, or labor disputes.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada. Any disputes will be subject to the exclusive jurisdiction of courts located in Montreal, Quebec.

17. Contact Us

If you have questions, contact us at: data-privacy@nuramedical.com By using NurEx, you confirm that you are a licensed medical professional and that you agree to be bound by these Terms and to our Privacy Policy. By entering Patient information in NurEx, you indicate that you have legally obtained consent from Patients to use and share their sensitive information for the primary purpose of providing healthcare services. NURA Medical will not use Patient information for other purposes.
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